Fortified Property Solutions Terms of Service

Effective Date: August 6, 2026

Please read these Terms of Service (“Terms”) carefully before accessing or using the Fortified Property Solutions website or related online services.

These Terms govern your use of fortifiedpropertysolutions.com and any forms, communications, resident resources, leasing resources, or other digital services operated by Fortified Property Solutions (“Fortified,” “we,” “us,” or “our”).

1. Acceptance of Terms

By accessing or using our website and related online services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or online services.

2. About Fortified Property Solutions

Fortified Property Solutions provides professional property management services for multifamily, market-rate, affordable, LIHTC, townhome, and other residential communities.

Our services may include property operations, leasing, resident services, maintenance coordination, marketing, compliance, financial reporting, and asset-performance support.

The website provides general information about Fortified, the communities we manage, available apartment homes, resident resources, and property-management services.

3. Website Information Is Not a Contract

Information presented on this website is provided for general informational purposes and does not create a lease, property-management agreement, agency relationship, or other contractual obligation.

3.1 Prospects, Applicants, and Residents

Your rights and obligations concerning a particular community, application, apartment home, or tenancy are governed by applicable application documents, screening criteria, leases, addenda, community policies, notices, and applicable law.

If information on this website conflicts with a signed lease, application agreement, community policy, or other governing document, the applicable signed or property-specific document will control.

3.2 Property Owners and Clients

Property-management services are governed by separately executed management agreements, proposals, scopes of work, or other written agreements.

Nothing on this website constitutes an offer to provide services on specific terms or creates a property-management relationship.

4. Property Listings, Pricing, and Availability

Fortified makes reasonable efforts to present accurate information about the communities we manage. However:

  • Apartment availability may change without notice.
  • Rental rates, deposits, fees, concessions, and lease terms may vary by apartment, community, lease term, qualification, and move-in date.
  • Specials and concessions may be subject to eligibility requirements, expiration dates, approved lease terms, and other restrictions.
  • Photographs, renderings, videos, floor plans, maps, dimensions, and virtual tours are representative and may not depict the exact apartment available.
  • Features, finishes, views, amenities, and square footage may vary.
  • Information provided by third-party listing services may not update immediately.

A quotation, tour, online listing, or website inquiry does not reserve an apartment or guarantee approval, pricing, availability, or a particular move-in date.

Applicants should confirm current information directly with the applicable leasing office before making a decision.

5. Rental Applications and Screening

Submitting an inquiry, scheduling a tour, or beginning an application does not guarantee approval or create a lease.

Applications may be subject to:

  • Identity verification.
  • Income and employment verification.
  • Credit and rental-history screening.
  • Criminal-background screening where permitted by law.
  • Occupancy requirements.
  • Community-specific rental criteria.
  • Payment of applicable fees or deposits.
  • Availability of the selected apartment home.
  • Other requirements permitted by applicable law.

Applicants are responsible for providing complete and accurate information. False, misleading, incomplete, or unverifiable information may result in denial or cancellation as permitted by law and applicable screening criteria.

Application requirements and screening criteria may vary by community, housing program, and jurisdiction.

6. Fair Housing

Fortified Property Solutions is committed to complying with applicable federal, state, and local fair-housing laws.

We do not discriminate in housing or housing-related services on the basis of any characteristic protected by applicable law.

Requests for reasonable accommodations or reasonable modifications should be directed to the applicable community office or Fortified representative. Additional documentation or information may be requested when permitted by law.

7. Affordable Housing and Program Eligibility

Certain communities managed by Fortified may participate in affordable-housing, income-restricted, tax-credit, or other regulated housing programs.

Eligibility, rent, occupancy, recertification, and documentation requirements for these communities are governed by applicable program rules and regulatory requirements. Website information is not a determination of eligibility.

Applicants and residents may be required to provide additional documentation and complete ongoing certifications or recertifications.

8. Resident Portals and Online Payments

Residents may be given access to third-party portals for payments, maintenance requests, documents, communications, or other services.

Use of a resident portal may be subject to additional terms and privacy policies established by the portal provider.

Online submission does not necessarily mean that a payment, maintenance request, document, or communication has been received or processed. Users are responsible for confirming successful submission when appropriate.

Lease obligations, payment deadlines, late fees, maintenance responsibilities, and other tenancy requirements remain governed by the applicable lease and community policies.

9. Maintenance Requests and Emergencies

Website contact forms, general email addresses, social-media accounts, and marketing inquiry forms should not be used to report emergencies.

For routine maintenance requests, residents should use the process established by their community, including the resident portal or property-specific contact information.

For an urgent maintenance issue, residents should follow the emergency-maintenance procedures provided by their community. If there is an immediate threat to life, health, or safety, call 911 or the appropriate local emergency service.

10. User Responsibilities

When using our website or online services, you agree to:

  • Provide accurate, current, and complete information.
  • Use the website only for lawful purposes.
  • Protect the confidentiality of your usernames, passwords, and account credentials.
  • Refrain from impersonating another person or misrepresenting your identity.
  • Refrain from attempting to access another person’s account or nonpublic information.
  • Refrain from interfering with the operation or security of the website.
  • Refrain from introducing malware, harmful code, automated scraping tools, or other disruptive technologies.
  • Refrain from using website content for unauthorized commercial purposes.

You are responsible for activity conducted through accounts or credentials assigned to you.

11. Electronic Communications

When you submit an inquiry, request information, apply for housing, sign up for updates, or otherwise provide your contact information, you authorize Fortified and the applicable community to respond using the contact methods you provide.

Communications may include:

  • Responses to inquiries.
  • Tour scheduling and reminders.
  • Application updates.
  • Leasing and move-in information.
  • Resident notices and account communications.
  • Maintenance updates.
  • Community announcements.
  • Service-related messages.
  • Marketing communications when permitted by law and your communication preferences.

Electronic communications do not replace formal notices when a particular delivery method is required by a lease or applicable law.

12. Text Messaging

If you expressly opt in to receive text messages from Fortified or a Fortified-managed community, we may send messages related to leasing, tours, applications, appointments, resident services, account activity, maintenance, community operations, or other requested services.

  • Message frequency may vary.
  • Message and data rates may apply.
  • Reply HELP for assistance.
  • Reply STOP to unsubscribe.
  • Consent to receive marketing text messages is not a condition of renting an apartment or purchasing a service.
  • Mobile carriers are not responsible for delayed or undelivered messages.

Messages may be delivered through third-party communications providers and, when disclosed as part of the opt-in process, may use automated technology.

Opting out of text messages does not prevent Fortified or the applicable community from sending legally required notices or contacting you through other authorized methods.

13. Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using our website or submitting information to Fortified, you acknowledge that you have reviewed our Privacy Policy.

14. Intellectual Property

The website and its content—including text, photographs, videos, logos, trademarks, graphics, floor plans, designs, documents, and other materials—are owned by or licensed to Fortified, its affiliates, property owners, or service providers.

Website content is protected by applicable intellectual-property laws.

You may use the website for personal, informational, leasing, resident-service, or legitimate business purposes. You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit website content without prior written authorization.

15. User Submissions

If you submit information, photographs, comments, reviews, testimonials, or other materials to Fortified, you represent that:

  • You have the right to provide the material.
  • The material is accurate to the best of your knowledge.
  • The material does not infringe another person’s rights.
  • The material does not contain unlawful, threatening, malicious, or fraudulent content.

Submitting an inquiry or application does not grant Fortified permission to use your personal information for unrelated public marketing. Use of personal information remains subject to our Privacy Policy and applicable law.

16. Third-Party Websites and Services

Our website may link to third-party services, including:

  • Resident and applicant portals.
  • Payment processors.
  • Screening providers.
  • Mapping and directions services.
  • Apartment-listing websites.
  • Social-media platforms.
  • Scheduling and communications providers.
  • Other external resources.

Fortified does not control and is not responsible for the content, availability, accuracy, security, or privacy practices of third-party websites or services.

Your use of a third-party service may be governed by separate terms and privacy policies.

17. Website Availability and Accuracy

Fortified makes reasonable efforts to maintain accurate and current website information. However, we do not guarantee that the website will always be complete, accurate, current, secure, uninterrupted, or free from errors.

Website content may be updated, corrected, removed, or changed without notice.

18. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.

Fortified disclaims all express and implied warranties concerning the website, including warranties of accuracy, availability, merchantability, fitness for a particular purpose, title, security, and non-infringement.

Nothing in this section modifies rights or obligations established by an applicable lease, property-management agreement, or law.

19. Limitation of Liability

To the fullest extent permitted by law, Fortified Property Solutions and its affiliates, property owners, officers, employees, agents, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to the use of, or inability to use, the website or its content.

Nothing in these Terms limits liability that cannot legally be limited or excluded. Nothing in these Terms waives rights or remedies provided under applicable landlord-tenant, consumer-protection, fair-housing, or other laws.

20. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Fortified and its affiliates, officers, employees, agents, and service providers from claims, losses, liabilities, damages, and expenses arising from your unlawful misuse of the website, violation of these Terms, or infringement of another party’s rights.

21. Suspension or Termination

Fortified may restrict or terminate access to the website or related digital services if we reasonably believe a user has violated these Terms, compromised website security, misused another person’s information, or engaged in unlawful or harmful conduct.

Termination of website access does not alter obligations established by an existing lease, management agreement, or applicable law.

22. Changes to These Terms

Fortified may update these Terms to reflect changes in our services, practices, technology, or legal obligations.

Updated Terms will be posted on this page with a revised effective date. Continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Idaho, without regard to conflict-of-law principles.

Any dispute concerning these Terms or use of the website will be subject to the applicable state or federal courts located in Ada County, Idaho, unless another jurisdiction or dispute process is required by applicable law or a separate written agreement.

Community-specific matters, including landlord-tenant disputes, may be governed by the law and jurisdiction where the applicable property is located.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

25. Entire Agreement

These Terms and our Privacy Policy constitute the agreement between you and Fortified regarding your use of this website.

Separate leases, applications, community policies, property-management agreements, portal terms, and other written agreements remain independently enforceable and will govern their respective subject matter.

26. Contact Information

Questions about these Terms may be directed to:

Fortified Property Solutions
5304 West State Street
Boise, Idaho 83703

Email: info@fortifiedpropertysolutions.com
Phone: 208-314-7118

Office Hours: Monday–Friday, 9:00 a.m.–5:00 p.m

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