Fortified Property Solutions Privacy Policy

Effective Date: August 6, 2026

Fortified Property Solutions (“Fortified,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit fortifiedpropertysolutions.com, communicate with our team, inquire about a community, apply for housing, reside at a Fortified-managed community, use an online portal, or otherwise interact with Fortified.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information Fortified collects through:

Our corporate website and online forms.
Websites operated for Fortified-managed communities.
Leasing inquiries, tours, and rental applications.
Resident portals and online payment platforms.
Maintenance requests and resident communications.
Email, telephone, and text-message communications.
Property offices, events, and other in-person interactions.
Cookies, analytics tools, and similar technologies.
Third-party platforms used to support property-management services.

Fortified manages properties on behalf of various property owners. In some circumstances, Fortified processes personal information as an agent or service provider for the applicable property owner. Property-specific privacy notices, applications, leases, affordable-housing documents, or platform policies may supplement this Privacy Policy.

This Privacy Policy does not apply to independently operated third-party websites or services that maintain their own privacy policies.

2. Information We Collect

The information we collect depends on your relationship with Fortified and how you interact with us.

2.1 Contact and Identification Information

We may collect:

Name.
Email address.
Telephone number.
Current and previous mailing addresses.
Date of birth.
Government-issued identification.
Social Security or tax-identification number when required for an application, screening, certification, or tenancy.
Preferred method of communication.

Please do not submit Social Security numbers, financial account information, medical information, or other sensitive information through a general website contact form.

2.2 Leasing and Application Information

When you inquire about or apply for housing, we may collect:

Housing preferences.
Desired apartment type, location, move-in date, and lease term.
Employment and income information.
Rental history.
Credit and screening information.
Criminal-history information where permitted by law.
References.
Household-member and occupancy information.
Vehicle and pet information.
Emergency-contact information.
Application status and related correspondence.
Information needed to verify identity, eligibility, or application accuracy.

Where permitted by law and with any required authorization, Fortified or its service providers may obtain consumer reports, rental-history reports, background-screening information, or other verification information.

2.3 Resident and Account Information

If you become a resident, we may collect and maintain:

Lease and addendum information.
Account balances, charges, payments, and transaction history.
Bank or payment information processed through authorized payment providers.
Maintenance requests, work orders, and access instructions.
Resident communications, notices, complaints, and service requests.
Move-in and move-out documentation.
Inspection records.
Insurance information.
Key, access-control, parking, package, and amenity information.
Information related to lease compliance, collections, or legal proceedings.
Other information reasonably necessary to administer the tenancy.

2.4 Affordable-Housing and Program Information

Certain communities managed by Fortified participate in affordable-housing, income-restricted, tax-credit, or other regulated housing programs.

For these communities, we may collect additional information required to determine or document eligibility, including:

Household composition.
Income, assets, benefits, and employment.
Student status.
Tax and financial documentation.
Citizenship or eligible-status information when required by an applicable program.
Eligibility certifications and recertifications.
Information obtained from employers, agencies, financial institutions, or other verification sources.
Other documentation required by applicable housing programs or regulatory authorities.

2.5 Accommodation and Accessibility Information

If you request a reasonable accommodation or modification, we may collect information necessary to evaluate, document, and respond to the request.

This may include limited disability-related, medical, or verification information when permitted by law. We use this information only for purposes related to the request, housing administration, safety, or legal compliance.

2.6 Communications Information

When you communicate with Fortified or a Fortified-managed community, we may collect and retain:

Emails and contact-form submissions.
Telephone-call information.
Text messages and communication preferences.
Tour, appointment, and meeting information.
Resident questions, complaints, and requests.
Reviews, surveys, and feedback.
Records of opt-ins and opt-outs.

Calls may be monitored or recorded when permitted by law and when appropriate notice is provided.

2.7 Information Collected Automatically

When you visit our website or use certain online services, we and our service providers may automatically collect:

Internet Protocol address.
Browser and device type.
Operating system.
Referring website or source.
Pages viewed and links selected.
Dates and times of visits.
General location derived from an IP address.
Cookie identifiers and similar technical information.
Information about interactions with advertisements or marketing campaigns.

We use this information to operate the website, understand website use, improve performance, measure marketing effectiveness, and protect against fraud or misuse.

2.8 Information From Other Sources

Where permitted by law, we may receive information from:

Property owners and affiliated companies.
Rental references and previous housing providers.
Employers and income-verification sources.
Consumer-reporting and screening providers.
Government agencies and affordable-housing administrators.
Financial institutions and payment providers.
Insurance providers.
Utility, maintenance, security, and resident-service providers.
Publicly available records and sources.
Other individuals or organizations involved in an application or tenancy.

3. How We Use Personal Information

We may use personal information to:

Respond to inquiries and schedule tours.
Match prospects with available apartment homes.
Process rental applications.
Verify identity, income, employment, rental history, and eligibility.
Conduct screening permitted by law.
Prepare, administer, renew, and enforce leases.
Manage resident accounts, payments, deposits, and balances.
Coordinate maintenance, inspections, repairs, and property access.
Provide resident services and community communications.
Administer affordable-housing certifications and recertifications.
Evaluate reasonable-accommodation or modification requests.
Manage safety, security, emergencies, and incident response.
Respond to complaints, disputes, and legal matters.
Send leasing, resident-service, and marketing communications.
Operate, analyze, maintain, and improve our websites and services.
Detect and prevent fraud, misuse, security incidents, and unlawful activity.
Maintain required business, accounting, tax, and housing records.
Protect the rights, property, and safety of Fortified, property owners, residents, applicants, employees, and others.
Comply with leases, management agreements, housing-program requirements, and applicable laws.
Complete other purposes disclosed when information is collected or authorized by you.

4. How We Disclose Personal Information

Fortified does not sell personal information for monetary compensation.

We may disclose personal information to the following categories of recipients when reasonably necessary:

4.1 Property Owners and Affiliates

We may provide information to the owner of the applicable community and to affiliated organizations involved in property operations, asset management, accounting, reporting, compliance, or administration.

4.2 Service Providers

We may disclose information to providers that support:

Property-management and accounting software.
Leasing and application processing.
Identity, income, employment, rental-history, credit, and background verification.
Resident portals and payment processing.
Maintenance and vendor services.
Utilities, insurance, package management, parking, access control, and other resident services.
Website hosting, analytics, advertising, communications, and customer support.
Document storage, cybersecurity, and data management.
Affordable-housing compliance.
Collections and legal services.

These providers are authorized to use information only as necessary to perform services for Fortified, the applicable property owner, or as otherwise permitted by law.

4.3 Consumer-Reporting and Verification Services

Application and resident information may be provided to or obtained from consumer-reporting agencies, screening companies, verification services, former housing providers, employers, and similar sources where permitted by law.

4.4 Professional Advisors

We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisors.

4.5 Government and Regulatory Authorities

We may disclose information to housing authorities, tax-credit agencies, courts, law enforcement, regulators, or other government entities when required or permitted by law.

4.6 Legal and Safety Reasons

We may disclose information when we reasonably believe it is necessary to:

Comply with a law, regulation, subpoena, court order, or legal process.
Enforce a lease, agreement, or policy.
Investigate fraud, unlawful conduct, or security incidents.
Protect the rights, property, health, or safety of Fortified, property owners, residents, applicants, employees, or others.
Respond to an emergency.

4.7 Business Transactions

Information may be disclosed or transferred in connection with a property sale, management transition, merger, acquisition, financing, restructuring, sale of assets, or similar transaction.

4.8 At Your Direction

We may disclose information for other purposes with your consent or at your direction.

5. Cookies, Analytics, and Advertising

Our websites may use cookies and similar technologies to:

Support website functionality.
Remember preferences.
Understand website traffic and visitor activity.
Measure the effectiveness of marketing campaigns.
Improve website content and performance.
Help display relevant advertising.

We may use third-party analytics and advertising providers, including Google. These providers may collect information through cookies or similar technologies according to their own privacy policies.

Depending on applicable law, certain analytics or advertising disclosures may be considered “sharing” or use for targeted advertising. Where required, we will provide appropriate notices, choices, or opt-out methods.

You can manage cookies through your browser settings. Disabling cookies may affect certain website features.

6. Text Messaging and Mobile Information

If you expressly opt in to receive text messages from Fortified or a Fortified-managed community, we may collect your:

Name.
Mobile telephone number.
Message contents.
Communication preferences.
Opt-in and opt-out records.

We use this information to respond to inquiries and send communications related to tours, applications, leasing, resident accounts, maintenance, appointments, community operations, and other requested services.

Mobile information, text-message consent, and opt-in data will not be sold or provided to third parties or affiliates for their own marketing or promotional purposes.

We may disclose this information to communications providers that help deliver messages, but only as necessary to provide those services.

Message frequency may vary. Message and data rates may apply. Reply HELP for assistance or STOP to unsubscribe. Consent to receive marketing text messages is not a condition of renting an apartment or purchasing a service.

7. Email and Communication Preferences

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or contacting us directly.

Applicants and residents may continue to receive application-related, leasing, payment, maintenance, legal, emergency, and other nonmarketing communications when necessary.

Opting out of marketing communications does not affect formal notices or communications required by a lease, housing program, or applicable law.

8. Resident Portals and Third-Party Services

Our websites may link to third-party services, including applicant and resident portals, screening platforms, payment processors, apartment-listing services, maps, scheduling tools, and social-media platforms.

Fortified does not control the privacy or security practices of independently operated third parties. Information submitted directly to a third-party service may be governed by that provider’s privacy policy and terms.

We encourage you to review those policies before submitting personal information.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Process applications and manage tenancies.
Provide property-management and resident services.
Administer housing-program requirements.
Maintain business and property records.
Resolve disputes.
Enforce agreements.
Comply with legal, tax, accounting, insurance, and regulatory obligations.

Retention periods vary depending on the type of information, the applicable property, the nature of the relationship, and legal requirements.

10. Data Security

Fortified uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, platform, or storage system can be guaranteed to be completely secure. Avoid sending sensitive personal information through unsecured email, general contact forms, or social-media messages.

11. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

Request access to personal information maintained about you.
Request correction of inaccurate information.
Request deletion of certain information.
Obtain a portable copy of certain information.
Opt out of certain data uses or disclosures.
Withdraw consent when processing is based on consent.
Appeal the denial of a privacy request.
Receive equal service and treatment when exercising your rights.

These rights may be subject to verification requirements, legal exceptions, lease-administration needs, affordable-housing recordkeeping, and other retention obligations.

Because Fortified may process information on behalf of a property owner, we may direct your request to or coordinate our response with the applicable owner.

To submit a privacy request, contact us using the information in Section 16. We may need to verify your identity before completing the request.

12. Information About Minors

Our websites are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through our general websites. However, a parent, guardian, or adult applicant may be required to provide limited information about minor household members for housing applications, occupancy, eligibility, safety, or housing-program compliance.

If you believe a child has submitted information directly to us without appropriate authorization, please contact us.

13. Sensitive Personal Information

Fortified may process sensitive personal information when reasonably necessary to:

Evaluate a rental application.
Verify identity, income, or program eligibility.
Administer a lease or resident account.
Process a reasonable-accommodation request.
Protect health or safety.
Prevent fraud.
Comply with applicable legal or regulatory requirements.

We do not use sensitive personal information to infer characteristics about individuals for unrelated marketing purposes.

14. Visitors Outside the United States

Fortified is based in the United States. If you access our websites from another country, your information may be transferred to, stored in, and processed in the United States.

Privacy and data-protection laws in the United States may differ from those in your country of residence.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, practices, or legal obligations.

Updated policies will be posted on this page with a revised effective date. We may provide additional notice when required by applicable law.

16. Contact Us

Questions, concerns, or privacy requests may be directed to:

Fortified Property Solutions
5304 West State Street
Boise, Idaho 83703

Email: info@fortifiedpropertysolutions.com
Phone: 208-314-7118

Office Hours: Monday–Friday, 9:00 a.m.–5:00 p.m.